At Hotel Mithila, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store and protect the information you provide when you visit our website or book a stay with us.
1. Information We Collect
When you use our website, contact us or make a reservation, we may collect:
- Full name
- Mobile number
- Email address
- Check-in and check-out dates
- Number of guests
- Address (if required for booking)
- Payment information (processed securely by third-party payment providers)
- Any information you share through enquiry forms, WhatsApp, phone calls or email
2. How We Use Your Information
- To confirm and manage hotel reservations
- To respond to enquiries and support requests
- To send booking confirmations and updates
- To improve our services and guest experience
- To send important notifications related to your booking
- To comply with legal and regulatory requirements
3. Sharing of Information
Hotel Mithila does not sell, rent or trade your personal information. We share it only when necessary: with trusted service providers who assist with bookings or payments; when required by law, government authorities or legal processes; or to protect the rights, safety and security of Hotel Mithila and its guests.
4. Data Security
We use reasonable security measures to protect your personal information from unauthorised access, misuse, alteration or disclosure. However, no online transmission or storage system can be guaranteed 100% secure.
5. Cookies and Analytics
Our website may use cookies and analytics tools to improve functionality, understand visitor behaviour, enhance user experience and monitor performance. You can disable cookies in your browser settings.
6. Third-Party Links
Our website may link to third-party sites such as maps, WhatsApp, social media platforms or payment gateways. We are not responsible for their privacy practices or content.
7. Booking and Payment Information
Payments made through third-party gateways are subject to those providers’ privacy policies and security practices. Hotel Mithila does not store complete payment card details.
8. Children’s Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from minors without parental consent.
9. Your Rights
You may request to access, correct or update your personal information, or request its deletion where legally permissible, by contacting us using the details below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date.
11. Contact Us
Hotel Mithila, Phase 2, Inder Enclave, Near Saptrishi Road, Bhupatwala, Haridwar, Uttarakhand 249410
Phone: +91 96540 85881
Email: info@hotelmithila.com
Website: hotelmithila.com
By using our website and services, you agree to the terms of this Privacy Policy.